FAQ

  1. What is your exchange policy?
    If you are not satisfied with any item ordered for any reason you may return it for exchange or refund (only on credit card orders) provided that the item(s) have not been used, worn, or washed.

  2. What if I need to make an exchange for a different size?
    Please return the item(s) to the address at the top of the packing list, to the attention of “TLC Returns”. Include a copy of the packing list with the returned item. Indicate on the packing list the size you would like to receive. If you have any questions call customer service at 770-534-4535.

  3. What if my order is not what I wanted/expected/ordered?
    Please return the item(s) to the address at the top of the packing list, to the attention of “TLC Returns”. Include a copy of the packing list with the returned item. Indicate on the packing list the reason for the return and what you would like to receive in exchange. If you have any questions call customer service at 770-534-4535.

  4. What if I have a pending event with a critical due date?
    Be sure to enter the date you need to receive your order in the “Message Window” during check out. If it is a super critical or “overnight” time frame please call customer service at 770-534-4535 immediately after you place the order.

  5. How do I tell what the status of my order is?
    Log in to your account and check your order status. Order status is updated manually and may not be immediately available or up to date. If you enter a working email address at the time you placed the order you should receive a UPS notification when your order has shipped.

  6. What if my order has already been placed and I need to change something?
    Please call customer service at 770-534-4535. Have your order number ready if available.

  7. What does it mean to use the “Payroll Deduction” method of payment?
    When you choose “payroll deduction” as the method of payment the entire cost of your order, including shipping charges, is deducted from your paycheck. Note that In the event of your separation from the Longstreet Clinic any unpaid balance will be deducted from your last paycheck.

  8. What does it mean to use the “Purchase Order” method of payment?
    When you choose “purchase order” as the method of payment the entire cost of your order, including shipping charges, is invoiced directly to the corporate office. Only orders with a valid Purchase Order number (issued from the corporate office) will be processed.

  9. I placed my order with expedited shipping. Why hasn’t it shipped yet?
    All orders are received and attempted to fill and ship complete within 24 hours of the time the order was placed. However, we do not keep a 100% inventory of all items available on the store. Orders are typically held and shipped complete when all items are available. Items marked for expedited shipping will ship using the selected shipping method when complete. If you have questions please call customer service at 770-534-4535.

  10. Is there any additional freight charges for orders shipped partial or backordered?
    There are no additional freight charges on partial shipped or backordered items if the delay in shipping your order complete was due to store inventory.